Thursday, 1 October 2020
Industry Q&A: Remote Delivery & Services
Austmine Limited
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Industry Q&A: Remote Delivery & Services

Remote delivery has existed in mining for many decades as a method of removing workers from the hazardous areas. However, in recent months we have seen its demand increase dramatically to the unique challenges with COVID-19.

As an expert in the remote delivery space, Mipac continually evolves their capabilities to enable expansion in terms of both the volume and type of projects they deliver remotely.

Austmine sat down with Dominic Stoll, Digital Solutions Manager at Mipac, to gain a greater understanding about their remote delivery capabilities, what technologies they see as impacting the mining and minerals exploration industry and what mining companies should be aware of when looking to implement remote delivery to projects.

Increased Demand for Remote Delivery

It is clear to see why COVID-19 has accelerated remote delivery projects.

“Some of the benefits of remote delivery include improved resource availability to bring forward project delivery and increase NPV, expansion of knowledge repositories to limit loss of corporate knowledge and reduced travel time and cost, which increases return on investment,” said Dominic.

“Innovations such as Mipac’s Online Project Portal and the utilisation of technology such as helmet mounted cameras, audio and heads-up displays enable the team to make remote project execution as effective as on-site delivery.”

Mipac have proven capabilities as demonstrated recently with the design and commissioning of a truck loading chute safety system in the complex environment of an underground Zinc mine. The original estimate of three days to complete on-site was reduced to within a few hours when the team executed the project remotely.

Whilst the benefits are alluring, it is imperative companies consider their approach to ensure success.

“Remote delivery engagements are dependent on both the vendor and mining company working together in order to achieve a successful outcome.”

As companies are increasing their interest and demand for remote delivery, Dominic advises companies risk assess the appropriateness of remote delivery for the project and look at all the factors that need to be considered and controlled when introducing a vendor to a project remotely.

“Companies should be aware of who the stakeholders are and what their needs are, expected project and communication timelines, the vendor’s experience with successful remote delivery and what access will need to be provided and how this will be restricted to specific systems. There needs to be clear guidelines of how to approach cybersecurity challenges as well as other potential issues including how to partner site resources with a remote vendor when performing complex or high-risk activities, such as commissioning,” said Dominic.

“Successful remote delivery requires excellent communication between multiple stakeholders who understand and own their respective role responsibilities.”

“At project kick-off, Mipac uses our extensive remote delivery experience to assist with ensuring all stakeholder roles and responsibilities are clearly mapped, understood and executed.”

Trust and Practical Experience

Mipac’s reputation is built on their practical experience within the remote delivery space.

“Mipac has been evolving our remote delivery capability for over a decade,” said Dominic.

“Mipac is fortunate in that we have built long-term relationships with many of our clients and vendor peers.”

“These relationships have resulted in Mipac developing a reputation for our deep practical knowledge of industrial operations which means we are trusted to execute complex projects remotely and provide quantifiable benefits.”

The company’s wealth of on-site and remote project delivery experience allows the team to effectively identify, manage and mitigate risks associated with remote delivery.

If you would like to learn more about Mipac’s remote delivery and services, please visit their website here.

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