Monday, 1 June 2020
VersaSRS: HR Case Management Goes Global
Austmine Limited
/ Categories: Case Studies

VersaSRS: HR Case Management Goes Global

versaSRS was initially deployed within the company’s Shared Service Centre to manage employee enquiries and improve service levels. The organisation had a charter of requirements with regards to case classification, standardisation, prioritisation and workflow management. These could not be managed within their ERP.

Within a few years versaSRS was integrated with a telephony system, processed all new internal HR work requests, as well as their associated tasks. It provided VPs with a suite of reports previously unavailable to them. Staff workloads were streamlined via the application of SLA timeframes and case templates to improve delivery and productivity.

Today, versaSRS delivers a standardised workspace to HR hubs around the globe. Employees now have service access 24x7, and the platform delivers clear business-defined HR processes to facilitate the administration of critical tasks for employees that fall outside core ERP. capabilities.

Find out more in this case study from VersaDev


Previous Article Bluefield Asset Management: Developing & Managing A Strategic Improvement Plan For Maintenance
Next Article VersaSRS: Strengthening The Chain Of Command

Theme picker

Austmine Programs

All Programs

Austmine Publications

All Publications


SUBSCRIBE to our newsletter





WonderWebs.comTerms|Privacy|Copyright © 2020 Austmine | Mining Equipment, Technology and Services (METS) Sector
Back To Top