VersaSRS: Strengthening The Chain Of Command
versaSRS is deployed by a world leading global resources company to manage governed supplier service requests and workflow processes within their Supply Centres globally.
versaSRS was initially used by the organisation to manage internal employee requests within their Shared Service Centre. The company had a charter of requirements with regards to service level agreements, prioritisation and workflow management. These requests could not be managed within their ERP.
versaSRS was implemented within four assets to manage a range of identified Supply processes. It has enabled endto- end management of vendor service requests.
In addition, public and business-only web forms are available to raise service requests such as Asset Disposals Approval Workflow and Urgent Freight requests.
Find out more in this case study from VersaDev.