VersaSRS: HR Case Management Goes Global
versaSRS was initially deployed within the company’s Shared Service Centre to manage employee enquiries and improve service levels. The organisation had a charter of requirements with regards to case classification, standardisation, prioritisation and workflow management. These could not be managed within their ERP.
Within a few years versaSRS was integrated with a telephony system, processed all new internal HR work requests, as well as their associated tasks. It provided VPs with a suite of reports previously unavailable to them. Staff workloads were streamlined via the application of SLA timeframes and case templates to improve delivery and productivity.
Today, versaSRS delivers a standardised workspace to HR hubs around the globe. Employees now have service access 24x7, and the platform delivers clear business-defined HR processes to facilitate the administration of critical tasks for employees that fall outside core ERP. capabilities.
Find out more in this case study from VersaDev.